CONDITIONS OF STAY

Booking confirmation

Booking become effectively valid upon payment of a deposit equal to 30% of the total stay which shall be paid by bank transfer within a week from booking, using the details that will be sent to you by email.

 

Arrival

On the day of arrival, your rooms will be available from 3 p.m.
Please let us know if you expect to arrive after 8 p.m.
In the event of late arrival, we will be compelled to charge you the full price for the period booked.

 

Departure

On the day of departure, please vacate your room/s by 10 a.m.
In the event of early departure, we will be compelled to charge you the full price for the period booked.

 

Payment

We accept cash, credit or debit cards (VISA, MAESTRO, MASTERCARD, EUROCARD, EC card) or bank transfer in advance. We do not accept cheques.

 

Cancellations

Cancellations must be made in writing.Your deposit will be refunded for cancellations up to 30 days prior to arrival, but will be withheld for cancellations after this date.

Generally speaking, EU regulations governing the cancellation of travel and hotel accommodation apply.
Should you cancel a stay in a hotel, arrive late or depart early, you will be billed for the whole of the period booked, or the deposit paid will be withheld. International conditions regarding cancellations apply (competent court: Trento)

Pursuant to Italian law, smoking is not allowed anywhere in the facility.
The reductions indicated apply to children and juniors sharing a room with two paying adults staying at least 4 days.

 

Pets

Small sized pets only allowed on request. There is a supplement for them. Please understand, however, that no pets will be allowed in the dining room or the Wellness Centre.
Please also note that owners are liable for any damage caused by their pets to people or objects.

 

Telephone

If you wish your friends and family to be able to contact you by phone during your stay, they may call: 0039(0)463.986236. Calls will be diverted from reception to your room

 

Internet

If you wish to connect to the internet, a WI-FI Zone service is available that covers most of the areas in our Hotel.

 

We hope to welcome you among our best clients and ask that you contact us for any further information you may require.